Return, Refund & Exchange Policy:

At makdryfruits.com, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free return policy to make your shopping experience worry-free. Please read our return policy carefully to understand the guidelines and procedures for returning products.

1. Eligibility for Returns:
   - You may be eligible for a return if you received damaged, defective, or incorrect products.
   - Returns are only accepted within 3 days from the date of delivery.
   - To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items:
   - Perishable goods, including opened packets of dry fruits, are non-returnable for health and safety reasons.
   - Products that are past their expiration date are also non-returnable.

3. Return Process:
   To initiate a return, please follow these steps:
   - Contact our customer support team via 0412600029 for call, or WhatsApp here: +923341625111, or email makfoods2000@gmail.com within 1 day from the date of delivery. Make sure to record video without stopping it while opening the parcel and send us on whatsapp or instagram messenger with Order ID.
   - Provide your order number and a detailed explanation of the reason for the return.
   - Pack your parcel and dispatch at this address: Mak Foods, shop 210 grain market Faisalabad, Punjab, Pakistan.

4. Return Shipping:
   - If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs. We may provide a prepaid shipping label or arrange for a pickup, depending on the situation.
   - If the return is due to any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

5. Refund or Replacement:
   - Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement.
   - If eligible, we will initiate the refund to your original payment method within 3 Business days
   - In the case of a replacement, we will ship the new item to you at the earliest.

6. Exchanges:
   - If you received a damaged or defective item and need a replacement, please contact our customer support team.  Contact our customer support team via 0412600029 for call, or WhatsApp here: +923341625111, or email makfoods2000@gmail.com within 1 day from the date of delivery. 

7. Cancellations:
   - If you wish to cancel your order, please contact us as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a full refund if paid in advance.

8. Customer Support:
   - Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us via 0412600029 for call, or WhatsApp here: +923341625111, or email makfoods2000@gmail.com.

Please note that this return policy applies only to purchases made directly through makdryfruits.com. If you purchased our products through a third-party retailer, please refer to their respective return policies.

Return rules summary

• Returns accepted for 3 days.
• Customer provides return shipping.
• No restocking fee.
• No final sale items.